Terms & Conditions

Website usage terms and conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Euro Rep’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

  • The term ‘Euro Rep Ltd’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is Euro Rep Ltd, The Cottage In The Wall, Dawley Road, Hayes, Middlesex, UB3 1EF. Our company registration number is 02998141. The term ‘you’ refers to the user or viewer of our website.
  • The use of this website is subject to the following terms of use:
  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.


Basis of Sale Contract


We aim to trade in a legal and fair way that is easily understood by all the people concerned. Nothing is designed to limit what you are legally or even reasonably entitled to. We will supply you with goods and services if you order them and provided they are in stock. In advertising our goods and services and providing the opportunity to enter into trade with us, we are making an offer of contract. This is a legally binding process through which we can trade together. In placing an order with us, it is understood that you wish to trade with us and accept the contract. From then on we have the responsibility to provide you with what you have asked for and you are obliged to pay. There are certain exceptions and provisions and it is these that this document seeks to define.


Prices & Discounts


The prices for the goods and services offered are advertised in various places. Our price lists, our web page and occasional promotion offers being some of them. Prices change and the price charged will be that in operation at the time of invoicing. This may reflect a recent price increase or a current special offer. Prices are correct at the time of publishing but may change after that.




VAT is charged at the current rate for all liable items. A code explaining the different rates is given on invoices and statements. All prices are shown excluding and including VAT.




Orders may be placed via the Internet. Once placed they will be dispatched as soon as possible, usually the next day unless specified for dispatch on a particular date.


Carriage & Delivery


Methods of delivery include the post and specialist carriers. We have obtained special approval to send live foods through the post.  Delivery is part of the service we provide to get the goods you have ordered to you. It is usually an additional charge added to the cost of the goods you have purchased. VAT is applied to carriage and delivery.


Defective Goods & Returns


Anything found to be unsatisfactory on arrival, must be reported back to us within one working day (24 hrs.).  Replacements or refunds can then be arranged. Please click on the returns tab at the bottom of the page. Fill out and submit the returns form, this will be submitted to the relevant department for processing. You will then be notified via e-mail or telephone as to the status of your request.

We cannot normally replace or exchange anything reported back to us after this 24 hour period. (It does not include week ends or Bank Holidays.) Goods, after a reasonable period of time, that are subject to a warranty claim should be returned together with your receipt directly to Euro Rep for repair or replacement. We offer a very prompt 24 hour repair service on all HabiStat Thermostats. Please ensure that have checked your heater hasn’t failed and that the fuse is working before goods are returned to us. Around 50% of thermostats returned have no faults whatsoever!

Euro Rep Ltd denies any liability for any consequential loss caused by damaged or faulty items, delays in despatch or delays by carriers.


Packaging & Labelling


We will send the goods ordered by you, the customer, to the address you supply. You are expected to receive the goods so that they do not deteriorate. Loss or damage caused by a delay that you are responsible for will be at your risk and cost. We will pack and label the goods sent to comply with all the relevant legislation and requirements. We also accept that you will receive the goods as arranged and not break the trust we place in you by failing to make arrangements.


Risk & Property


We will take all reasonable actions to reduce any risks associated with our goods and services. Some risk we will not be able to eliminate and we sell these items with the proviso that the purchaser knowingly accepts the risk involved as part of the purchase contract. We will provide the best advice we can to minimise risk and will not knowingly pass on anything you cannot reasonably cope with.


Live foods & frozen foods


Live foods and frozen foods constitute a special class of goods. Live foods are guaranteed to arrive alive and in good condition. A surplus is often packed to make up for the occasional loss in transport. Any guarantee covers the supply of an advertised amount of insects, so there may or may not be some dead insects that are not part of the agreement. Because of the inherent nature of live foods, Euro Rep will not credit or exchange any live foods reported unsuitable after 24 hours. We will, however, give you the best advice on how to keep it in prime condition.

Frozen foods are packed frozen but may not remain frozen for the entire journey. Even though frozen foods may arrive still frozen, the frozen state is not guaranteed. Defrosted foods are not returnable for credit or exchange. Frozen foods may not be packed and shipped together with live foods as they will not be able to tolerate the cold.




If any condition in this document is found to be illegal or otherwise invalid we will remove it immediately. Removing one item, however, does not invalidate any of the other conditions by which we trade. Our business is governed by the Laws of England.  Euro Rep is a member of REPTA and the Pet Care Trust and follows the PCT Code of Practice. Trade is conducted in parallel and complimentary to the activities of British Herpetological Supplies, Euro Rep’s sister company.


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